YAXKIN PALENQUE

TELEPHONE
01 (916) 345 0102 / +52 (916) 345 0102

EMAIL
palenque@yaxkinhostels.com



RESERVATIONS

The reservation will be paid upon arrival.

If the credit card provided is false and an error is generated in the reservation system , the reservation will be void and therefore automatically canceled without notice.

Prices include taxes.

If you require an invoice, discounts are not applicable, and a 2% lodging tax will apply.

If payment is made in advance and in full by cash or deposit into the Yaxkin Hostels bank account, discounts of up to may 50% on your stay apply (valid in low season).


CANCELLATIONS

• Cancellations must be via e-mail . No cancellations are accepted by telephone.

• Cancellations made 24 hours prior to arrival will not be charged.

• Cancellations made less than 24 hours before arrival will be charged the first night on the credit card associated with the booking.

• In case of no-show, the reservation will be charged to the credit card.

• Refunds are subject to are reduction equal to any applicable bank transaction fees.


GROUPS

If you travel in a group to any of our hostels special discounts are available. (minimum 15 people)

We offer accommodations for groups such as:

- Summer Courses
- Schools
- Institutes
- Sports Teams

Guides, drivers or teachers who are in charge of the group will not be required to pay; the stay and meals will be provided free of charge.
For more information about our group packages including meals and drinks, please contact us.

REGULATIONS

If items are left in the room after the stipulated check-out time (12:00 pm – 2:00 pm), a charge of 50% of the room rate applies.

If items remain in the room after 2:00 PM and an additional night’s stay has not been booked, another night will be charged automatically.

If the room in question already has a pending reservation, all items will be transferred to the front desk.

If the room key, TV control, A/C control, towels or any other applicable items are not returned at check-out, a fee of $200.00 MXN will be required in cash or charged to a credit card.

Weapons, drugs, or people in an inebriated state will not be permitted; failure to comply will subject the applicable parties to police investigation and/or arrest.

People failing to present a valid ID or Passport will not be accepted.

Pet friendly (restrictions may apply).

Full payment of the entire stay must be made at time of check-in.

We reserve the right of deny admission.

We are not responsible for any lost, stolen, damaged, or forgotten items.

It is our duty to provide maximum security during your stay, therefore we have invested in security cameras that operate 24 hours a day, 365 days a year for any situation that may potentially affect the peace of mind of our clients within the hostel.


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